Certification Overview
The Certified Business Professional Program is an international industry credential that validates and develops the business professional. A typical candidate is a professional in pursuit of excellence and is committed to exceeding and surpassing all standards for the business professional. The CBP program establishes a foundation-level, industry-neutral certification for business professionals enabling employers and the candidate to have a platform to develop the CBP for targeted positions within corporations. The program was developed by industry-wide and cross platform job task analysis and consultation with key industry representatives to ensure the program’s effectiveness and applicability.
Course Overview
This module will introduce you to the requirements of leaders and assist you in developing the skills and characteristics needed for effective leadership. The leadership module covers all of the essentials of today’s leaders. This is a hands-on and interactive module that uses real life scenarios to develop practical leadership skills.
Target Audience
This course is recommended for business leaders, senior executives, managers, supervisors and other professionals in positions of leadership.
Duration: 12 Hours/2 Days
Prerequisites
This course is designed for the student who seeks to improve their leadership skills in the work place environment.
Certification Preparation
This module prepares candidates to sit the Certified Business Professional exam – C10-506.
Other courses in this series:
• Sales
• Customer Service
• Business Communication
• Business Etiquette
• Project Management
• Conflict Management
• Dynamic Decision Making
• Leading Through Change
• Motivating Employees to do their Best
• Secrets to Management Success
Course Outline
Introduction to effective leadership
• What is leadership?
• The definition of a leader
• The definition of a follower
• Characteristics – features that distinguish effective leaders
• Skill – a developing talent or ability
• Developing a vision
• Developing a mission
• Working towards achieving goals
• Building a cohesive team
• Identifying and meeting team needs
• Set standards for measuring team performance
• Accountability
• Motivate
• Everyone can be a leader
• Circumstances shape leaders
• Leaders embrace responsibility
• Clear goals
• Training
• Followers
• Leadership vs. Managing
Choosing the appropriate leadership style
• The transitionary nature of leadership
• Leadership styles
• Relational support
• Function support
• Telling - high functional, low functional
• Selling - high functional, low functional
• Participating – low functional, high functional
• Delegating - low functional, high functional
• The follower
• Committed novice – low capability, high motivation
• Committed expert – high motivation – high capability
• Uncommitted novice –low capability- low motivation
• Uncommitted expert –high motivation – low capability
• Situational leadership
Developing a vision and a mission
• Direction and destination
• Passion
• What are values?
• Vision quest
• Mission statement
• Develop a mission plan
• Effectively communication vision as a leader
Effective decision making
• Problem identification & analysis
• Recommending problem resolution guidelines
• Problem resolution
• Establishing decision making criteria
• Rating criteria
• Risk analysis
• Cost factors- what are the costs of implementing the decision?
• Problem resolution
• Implementing your decision
Team motivating for leaders
• Team building
• Missions, goals, objectives
• Team member selection
• Motivation
• Accountability
• Ownership
• Acceptance
• Authority
• Team selections
• Team communication
• Motivating teams
• Relevancy
• Autonomy
• Security
• Belonging
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