Course Overview:
Emotional Intelligence has enabled teams to develop healthier relationships, which have a direct impact upon motivational levels at work. Longer term sustainability, requires that people go beyond I.Q. and develop their full E.Q. This course is designed to help delegates develop effective interpersonal skills and thereby develop and nurture their emotional intelligence. In the workplace there is an overemphasis on tasks and producing results and often interpersonal skills are neglected and not given the attention they deserve. In fact it is not the hardest working or most intelligent people who succeed, but people who have a high level of emotional intelligence who are able to gain the cooperation of their colleagues and lead and motivate teams of people.
Duration: 12 Hours
Training times can be arranged according to your date and times requirements, delivered on-site at your premises. Training times can be arranged in more manageable sessions of 6 hours over 2 days.
Course Outline
Part 1: “Think Smart” Strategies
Making the Choice to Think Wisely
Strategy 1: Self-Awareness Skills
Self-Awareness Skill Builder 1: Understand Your Brain
Self-Awareness Skill Builder 2: Hear Yourself Think
Self-Awareness Skill Builder 3: Stop Responding Automatically
The STEP Model
Motivators and Warning Signs
Use a New Mental Script
Strategy 2: Optimistic Thinking
Optimism Builder 1: Determine How Optimistic or Pessimistic You Are
Optimism Builder 2: Talk to Yourself Differently
Optimism Builder 3: See Meaning in Your Work
Optimism Builder 4: Care for Yourself and Others
“Think Smart” Summary
Part 2: “Be Smart” Strategies
The Three Keys
Strategy 1: Social Skills
Social Skill Builder 1: Expand Your Emotional Vocabulary
Social Skill Builder 2: Improve Your Listening Skills
Social Skill Builder 3: Adapt to the Communication Needs of Others
Strategy 2: Emotional Control
Emotional Controller 1: Keep Your Brain Engaged
Emotional Controller 2: Prepare a Script to Handle Angry People
Emotional Controller 3: Confront Negators
Emotional Controller 4: Build Up Your Energy
Strategy 3: Flexibility
Flexibility Enhancer 1: Use Your Energy Wisely
Flexibility Enhancer 2: Change Yourself
Flexibility Enhancer 3: Focus on Positives
Flexibility Enhancer 4: Explore Options to Solve Problems
“Be Smart” Summary
Part 3: “Work Smart” Strategies
Six Strategies for Smart Organizations
Strategy 1: Practice Organizational Self-Awareness
Strategy 2: Develop Social Skills
Social Skills Builder 1: Use “Emotions-On” Training
Social Skills Builder 2: Have a Positive Relationship with the Learner
Social Skills Builder 3: Connect Learning to Doing
Strategy 3: Foster Optimism
Optimism Raiser 1: Connect the Present to the Future
Optimism Raiser 2: Assess Level of Optimism versus Pessimism
Strategy 4: Encourage Flexibility and Problem Solving
Flexibility Skill Builder 1: Imagine the Future
Flexibility Skill Builder 2: Use Problem Solving Guidelines
Strategy 5: Model and Encourage Emotional Control
Emotional Controller 1: Foster Civility
Emotional Controller 2: Develop Civil Guidelines
Strategy 6: Support Teamwork
High-Performance Team Builder 1: Harmonize Input
High-Performance Team Builder 2: Raise Passion
High-Performance Team Builder 3: Build Energy at Team Meetings
“Work Smart” Summary
